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Conversion Agent for Romanian market

Summary

We aim to build the best and easiest-to-use websites and apps that make it as easy as possible for new and existing customers to sign up, deposit and bet/play casino games with Fortuna Group.
We are creating a new team that will target new and existing customers and proactively engage with them via tools such as online chat to help them complete key tasks such as sign up, deposit and place bets.
Are you good enough at helping people or even nudging them to complete key tasks? If so, this could be the role for you!

Responsibilities

  • Engage both new and existing customers through phone, online chat and whatever else you can dream up to help them complete key transactions
  • Pro-actively and regularly target various segments of customers in order to increase business performance
  • Engage with existing customers to improve their experience from registration to the customer lifecycle, sell them on new offers and improve retention, reactivation and share of wallet
  • Increase customer satisfaction and loyalty through exceptional service
  • Collect Business Intelligence data and customer feedback, propose new promotions

We Require

  • Sales or customer service experience would be great, but not must have
  • C2 level of Romanian language with good knowledge of English
  • Strong sales skills and communication skills
  • Goal orientation and growth mindset
  • Good analytical skills, empathy and assertiveness
  • Interest in sports and/or gaming would be advantageous
  • Easy to adapt to long/short week shifts based on the sports calendar

We Offer

  • Quarterly bonus
  • Cafeteria plan and electronic meal vouchers
  • Discounts and promotions by our partners and Penta group companies (e.g. Dr. Max Pharmacies: Gold Partner)
  • Occasional home office
  • 5 weeks of vacation
  • An interesting and challenging job of a successful international group at the Prague headquarters (informal international teams, communication in English on daily basis)
  • No dress code
  • Various events for employees (sports and corporate events, internal competition for tickets for sports and social events etc.)
  • Brand new offices in the Churchill office complex
  • Our own café, relaxing zone, gym and great amenities around the office

Want to Know More?


I would be happy to provide any details you want to know! 

As part of any recruitment process, we collect and process your personal data in the manner and to the extent further specified in this Job Applicant Privacy Notice. The aim of this document is to provide you, in particular, with information regarding the scope and nature of such processing, the extent of your rights and the manner in which you can exercise them.

Collection and processing of your personal data is conducted in accordance with the applicable data protection legislation, in particular the General Data Protection Regulation (GDPR).

Our privacy you can find here.

Apply here

As part of any recruitment process, we collect and process your personal data in the manner and to the extent further specified in this Job Applicant Privacy Notice. The aim of this document is to provide you, in particular, with information regarding the scope and nature of such processing, the extent of your rights and the manner in which you can exercise them.

Collection and processing of your personal data is conducted in accordance with the applicable data protection legislation, in particular the General Data Protection Regulation (GDPR).

Our privacy you can find here.

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