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Group CRM Specialist

Summary

FEG is in the process of building a new infrastructure to deliver the best customer experience to our customers so they will feel like we know them better than anyone else, without freaking them out of course! Currently, we are looking for an experienced CRM specialist to help us primary with the planning of all our CRM activities.

As a Fortuna Group CRM Specialist, you will play a key role in this innovative and exciting journey.

Responsibilities

  • Deliver all CRM activities according to monthly and quarterly plans including email, site/mobile messaging, SMS marketing, loyalty programme and other as required
  • Ensure all bonuses, codes, promotions and campaigns are delivered
  • Drive regular improvements for communications to optimize performance versus KPI’s and recommend improvements where required
  • You will be required to keep abreast and research new trends and developments across communications channels
  • You will become proficient in all marketing communication channels and utilising all systems and tools such as Silverpop, PT Optimiser, and Campaign Manager

We Require

  • Good technical knowledge of CRM and analytical systems
  • Experience as a CRM Executive/specialist or at any similar position is an advantage
  • Fluent English is a must, any of the languages spoken in Fortuna Group countries (Czech, Slovak, Polish, Romanian or Croatian) is an advantage
  • Goal orientation and growth mindset - always looking for further improvements
  • Proactive approach and ability to always finalize tasks
  • Excellent eye on detail

We Offer

  • Annual bonus
  • Cafeteria plan and electronic meal vouchers
  • Discounts and promotions by our partners and Penta group companies (e.g. Dr. Max Pharmacies: Gold Partner)
  • Flexible working hours and occasional home office
  • 5 weeks of vacation
  • An interesting and challenging job of a successful international group at the Prague headquarters (informal international teams, communication in English on daily basis)
  • No dress code
  • Various events for employees (sports and corporate events, internal competition for tickets for sports and social events etc.)
  • Brand new offices in the Churchill office complex
  • Our own café, relaxing zone, gym and great amenities around the office

Want to Know More?


I would be happy to provide any details you want to know! 

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Collection and processing of your personal data is conducted in accordance with the applicable data protection legislation, in particular the General Data Protection Regulation (GDPR).

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As part of any recruitment process, we collect and process your personal data in the manner and to the extent further specified in this Job Applicant Privacy Notice. The aim of this document is to provide you, in particular, with information regarding the scope and nature of such processing, the extent of your rights and the manner in which you can exercise them.

Collection and processing of your personal data is conducted in accordance with the applicable data protection legislation, in particular the General Data Protection Regulation (GDPR).

Our privacy you can find here.

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